Privacy and cookies
Last updated: .
This policy explains how Déménagement et Assemblage Fiable handles information collected through assemblagefiable.ca and correspondence about a service request.
Person responsible for personal information
For a question, access or correction request, withdrawal of consent or complaint about your information, contact the management of Déménagement et Assemblage Fiable — responsible for the protection of personal information:
demenagementfiable@gmail.com
438 882-9535
Describe your request without sending identity documents or sensitive information by default. If identity verification is necessary, we will explain what information is required and how to provide it.
What the form collects
The form asks for your name, email address, telephone number, city or service address, and the service required. Depending on your project, you may also provide a destination, preferred date, furniture references and access details. Required fields are identified on the form. For an initial estimate, give your city if a full address is not yet necessary.
Do not enter payment card numbers, a social insurance number, health information or home access codes in the description field.
Why we use this information
We use it to understand your project, contact you, prepare an estimate and, if you request it, arrange the work and its follow-up. Submitting a request does not automatically reserve an appointment or subscribe you to a newsletter. The form does not ask for advertising consent.
You can browse the site without submitting a form. If you do not provide the information needed for an estimate, or withdraw permission to be contacted, we may be unable to handle or continue your request. You can also call us to discuss the project and the information needed.
Transmission, access and service providers
Requests are sent to demenagementfiable@gmail.com. The site is hosted by Web Hosting Canada (WHC), and the inbox uses Gmail, a Google service. These providers may process information needed for hosting, security, message transmission and storage.
Information provided to an email or infrastructure provider may be processed or stored outside Québec, depending on the services used. If you have questions about this processing, contact the person responsible before sending sensitive information.
Access to requests is limited to people who need the information to respond to the project, arrange or manage the service, and the technical providers involved. We do not sell information from your requests to advertisers.
Retention and protection
Requests are kept in email correspondence for as long as needed to handle and follow up on the project, and then according to applicable legal obligations, particularly when services are provided. You may ask about the retention period applicable to your file. Information that is no longer needed must be securely deleted, subject to retention obligations and backup cycles.
The site uses HTTPS. The form is protected by a session token and submission limits. If an error occurs, fields may be retained temporarily in the session so you can correct your request. The form does not create a customer account, and requests are not recorded in a customer database on the site.
The host may process technical information such as IP address, date, time and requested page for operation and security. Protection against abusive submissions uses an identifier derived from the IP address.
Cookies
The site currently includes no advertising cookies or audience measurement tools. It does not use Google Analytics, a Meta pixel or a profiling service. Site fonts and images are served from our hosting.
A technical cookie for the form
af_session is a first-party session cookie. It contains a random identifier used for form protection and success or error messages. It is not used for advertising or to track browsing on other sites. It is configured with Secure, HttpOnly and SameSite=Lax protections. It has no persistent expiry date; retention depends on the session and browser settings, including session restoration.
This technical cookie is not offered as an accept/reject choice in a banner. You can block or delete it in your browser, but secure form submission may then stop working. You can still contact us by telephone or email.
If optional analytics, advertising or profiling tools are added later, the relevant functions must remain disabled until you activate them through an appropriate choice. This policy must then be updated.
Links and Google reviews
Reviews displayed on the site are a static selection of testimonials with the author’s name. Displaying them does not load a Google widget or Google API. The link to all reviews takes you to Google Maps, where Google’s own privacy rules apply. Other external links also lead to independent services.
Your rights and requests
You may request access to information we hold about you, its correction and, where provided by law, communication in a structured, commonly used format. You may withdraw consent to a use or disclosure based on that consent, subject to applicable legal or contractual restrictions. Withdrawal does not undo processing that has already lawfully taken place.
You may also request deletion of information that is no longer necessary, subject to legal obligations. Send your request to the person responsible; we will review your situation and respond within the applicable time limits. If you believe your rights have not been respected, you may contact the Commission d’accès à l’information du Québec.
Changes to this policy
The date at the top of this page shows the latest update. Significant changes concerning collected information or tracking tools will be announced on the site, and new consent will be requested where required.